Moderating Usability Tests by Joseph S. Dumas download in iPad, ePub, pdf
Moderated usability testing brings you closer to the user. However, this is rarely the case. If you are transactional, add a human touch. Then, they are asked to jot down their observations, one per note. An important key to their success is the work of a great moderator.
For example, I had eight usability test sessions lined up for a product, three on the first day and five on the second. The value you gain from the experience is reason enough to give the traditional approach a try. They get them coffee, explain the procedure, and answer questions. You can read more about being a good listener here. This is impossible without moderation.
Instead, they can delegate the note taking to an observer, who can focus on collecting everything. They keep the participant comfortable and stress-free.
The user may also spontaneously admit to using the product a different way, or reveal a use case that the team did not anticipate. There is no one-size-fits-all classification for participants. The moderator plays a pivotal role that involves building a partnership with the participant. In the seminar, Beth Loring will give you the skills you need to successfully interact with participants. Through these rules, she will give you the underlying principles of interacting with test participants.
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